APA Style
Tjiptono, Fandy. (2000).
Prinsip Prinsip Total Quality Service .
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Prinsip Prinsip Total Quality Service.
Yogyakarta:
Andi,
2000.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip Prinsip Total Quality Service.
Yogyakarta:
Andi,
2000.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip Prinsip Total Quality Service.
Yogyakarta:
Andi,
2000.
Print.