APA Style
Tjiptono, Fandy. (2012).
Service Management : Mewujudkan Layanan Prima .
Yogyakarta:
Andi.
Chicago Style
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
Yogyakarta:
Andi,
2012.
Text.
MLA Style
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
Yogyakarta:
Andi,
2012.
Text.
Turabian Style
Tjiptono, Fandy.
Service Management : Mewujudkan Layanan Prima.
Yogyakarta:
Andi,
2012.
Print.